KOS RETURN POLICY AND PROCESSING INSTRUCTIONS

Thank you for your purchase from KILLOFFSEASON! We strive to provide you with the best shopping experience possible. In the event that you need to make a return, please review our return policy and follow the instructions below for a smooth return process.

RETURN POLICY

Eligibility: We accept returns for most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or customized products, are non-returnable unless they arrive damaged or defective.

We reserve the right to limit returns and refunds if:

1 The product was more than slightly used.

2 We suspect misuse, including excessive returns or fraud.

3 The product is not returned in the same product packaging in which you received it.

Return Authorization: To initiate a return, please contact our customer support team by email, phone, or through our website's dedicated return request form. Provide your order details, including the item(s) you wish to return, and the reason for the return. Our support team will guide you through the return process and issue you a Return Authorization (RA) number. This RA number is crucial for tracking and processing your return, so please ensure it is clearly marked on the package.

Secure Packaging: Safely package the item(s) you are returning, ideally using the original packaging. Include all accessories, manuals, and any other items that came with the product. For fragile items, we recommend using protective padding to prevent damage during transit.

Return Shipping: You are responsible for the shipping costs associated with returning the item. We suggest using a traceable and insured shipping service to ensure the safe delivery of the package. Please retain the shipping receipt and tracking information for your records.

PROCESSING TIMELINES

Return Authorization (RA) Number: After contacting our customer support team, you can expect to receive your RA number within 1-14 business days. Please wait for the RA number before proceeding with the return shipment.

Return Shipping: The time it takes for the return shipment to reach us will depend on the shipping method you choose and your location. Please consider the transit time mentioned by your selected shipping service.

Inspection and Refund: Once we receive your returned item, our team will inspect it to verify its eligibility for a refund or exchange. This inspection process typically takes 2-3 business days. After the inspection, we will notify you via email regarding the status of your return and refund request. If approved, your refund will be processed using the original payment method within 5-7 business days. Please note that shipping costs are non-refundable unless the return is due to our error.

Please keep in mind that these processing timelines are estimates, and we make every effort to process returns promptly. If there are any delays or issues with your return, our customer support team will keep you informed and assist you throughout the process.

If you have any further questions or require assistance with your return, please do not hesitate to contact our dedicated customer support at CONTACT@KILLOFFSEASON.COM.

Thank you for choosing KILLOFFSEASON!